Two ways to speak up, in the app
Report the content directly
All content has a reporting entry. Open the reporting option on the content concerned, select the underage reporting category, and submit your concern inside the app. Include the relevant account or content reference and context.
Tell our support team
Open the customer service entry within the app and report the violating content directly. Our customer service provides real-time feedback and begins handling violating content immediately once the report is accepted. You do not need to leave the app.
Zero tolerance for abuse and exploitation
Our social services are intended for adults aged 18 or older. A child is anyone under 18. Suspected underage use can be reported through either in-app route above.
We prohibit content or conduct that promotes, enables, depicts or participates in CSAE, including:
- CSAM, including sexualized images of children that are generated, manipulated or otherwise fabricated.
- Grooming, sexual solicitation of children, or attempts to move such contact to another service.
- Sexual extortion, trafficking, or the commercial sexual exploitation of children.
- Requests for, distribution of, or links facilitating access to CSAM.
- Attempts to evade enforcement or use our services to coordinate child exploitation.
These rules apply to profiles, messages, media and other interactions made available through our services.
From report to protective action
We review child safety concerns and prioritize potential risks to children. Once we become aware of CSAM, we take appropriate action, including removing or disabling access to that material. We may restrict features, suspend or terminate accounts, and take steps to prevent repeat abuse.
We assess the available information and may request non-explicit details needed to locate the issue. Beginning to handle an accepted report immediately does not mean every investigation can be completed immediately.
Information necessary for a legal report or investigation may be preserved securely, with access limited to authorized personnel. Users should not collect or redistribute illegal material themselves.
Compliance and reporting to authorities
We comply with applicable child safety laws and maintain a process to report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional authority, as required by applicable law. We cooperate with lawful requests from competent authorities.
Reports are handled with appropriate confidentiality. We cannot promise absolute confidentiality where disclosure is necessary to protect a child or comply with legal obligations.
Contact & handling of report information
HRFAN DEV · Hrfan LLC
For supplementary questions about these standards, contact dev@findhrfan.com. This email route supplements, and does not replace, the in-app reporting and customer service options.
Provide only information needed to identify and assess the concern. Do not send passwords, verification codes or suspected CSAM. Report information is used for safety review, enforcement and legally required reporting, with access limited to those who need it.
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